Japan-Animation.com

RETURNS

* ALL RETURNS MUST BE REPORTED, APPROVED, AND RETURNED WITHIN 3 DAYS OF THE RECEIPT OF SHIPMENT. PLEASE FAX A COPY OF THE ORIGINAL INVOICE WITH REASON FOR RETURN, THE DATE THE RETURN WAS REPORTED/APPROVED, AND THE NAME OF THE EMPLOYEE WHO APPROVED THE RETURN.

* ANY RETURN WITHOUT THIS INFORMATION WILL BE REFUSED.

* ONLY DEFECTIVE AND/OR INCORRECTLY SHIPPED PRODUCT WILL BE ACCEPTED AS A RETURN FOR CREDIT OR REPLACEMENT.

* ANY MERCHANDISE RETURNED AS DEFECTIVE MUST INCLUDE A COMPLETE LIST OF MISSING OR DAMAGED PARTS.

* CLAIMS FOR GOODS DAMAGED IN TRANSIT MUST BE REPORTED TO NEW ERA DISTRIBUTION. KEEP ORIGINAL PACKAGING FOR UPS INSPECTION.

* ANY MERCHANDISE RETURNED AS DEFECTIVE BUT NOT FOUND DEFECTIVE BY OUR STAFF WILL BE RETURNED TO YOU AND CHARGED TO YOUR ACCOUNT.

* A 15% SERVICE CHARGE WILL BE APPLIED IF A C.O.D. TAG IS REFUSED AND NEW ERA DISTRIBUTION IS NOT AT FAULT.

* IF THE RETURN WAS NOT DUE TO AN ERROR OF NEW ERA DISTRIBUTION, YOU HAVE FULL RESPONSIBILITY FOR ALL SHIPPING COSTS PLUS AN ADDITIONAL RE-STOCKING FEE WILL BE DEDUCTED FROM YOUR REFUND.

Please send return request to return@japan-animation.com once you get RMA No. via email. You are eligible to send RMA form and get your return shipping label. Please click here RMA form once you received RMA No.